Privacy Policy

Please carefully review this Privacy Policy (“Policy”).

The Carrington Tea Company, LLC (“Carrington”, “we”, “us”, or “our”) respects your privacy, and is committed to protecting your personal information. This Policy covers the collection and use of information in connection with this website as well as our Facebook, Instagram and Twitter pages (“Site”, or collectively “Sites”), and all Carrington services and products offered on the Sites (“Service” or “Services”).


  1. 1.      Personally Identifiable Information

As a general policy, no ”Personally Identifiable Information” is automatically collected from your visit to the Sites. ”Personally Identifiable Information” means: (1) your first and last name; (2) your home or other physical address, street name, and name of city or town; (3) your email address(es); (4) your telephone number(s); (5) any other identifier that permits you to be contacted in person or online; (6) credit card, debit card, or other type of acceptable payment information; and (7) information about you that we collect from you through this Site and maintain in personally identifiable form in combination with any of the above information about you.

  1. 2.      Non-Personally Identifiable Information

Certain non-personal information, including but not limited to the type of browser you are using, operating system running that browser, and your IP address (“Non-Personally Identifiable Information”), may be automatically recorded by the standard operation of the Site’s internet servers. This Non-Personally Identifiable Information can be used to help diagnose server problems, administer the Site and generally enhance your online experience. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. These parties will be unable to identify you based on this anonymous information.

  1. 3.      Sources of Information

When you sign up for our newsletter or email updates, contact us, or purchase our Services, you provide us with Personally Identifiable Information such as your first and last name, email address, and mailing address. We must collect this information in order to properly provide our Services to you.

The Personally Identifiable Information we collect and use may come from a number of sources, including:

  • When you sign up for our mailing list, we collect your email address to send you information about products, promotions and other information relating to our products that may be of interest.
  • Information that you provide to us through customer service communications and correspondence and general feedback.
  • We offer visitors to our Site various features for their enjoyment, which we change from time to time. We may ask you to submit certain Personally Identifiable Information so we can provide you with these features.

  1. 4.      How We Use the Information

We use the information we collect to respond to the communications you send to Carrington, deliver the products you purchase through the Site, improve your experience with our Site and Services, to prevent fraudulent use of the Site, and for other purposes described in this Privacy Policy or disclosed to you on our Sites.

  1. 5.      Information We Share with Others

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to third parties unless we provide you with prior notice. This does not include website hosting and shipping partners, or other parties who assist us in operating our Site, conducting our business, administering contests, promotions, or referral programs, processing payments, or providing our Services (“Other Parties”), with whom we may share your Personally Identifiable Information only for such purposes.

We use third-party payment processors to process financial payments for certain Services.  When you make payments to Carrington and/or obtain certain Carrington Services, Carrington may transfer certain information (including Personally Identifiable Information) to these payment processors for the sole purpose of facilitating the payment transaction, such as your Name, Address, and Credit Card Information.

We may share or transfer your information, including your Personally Identifiable Information, when we believe such action is necessary to comply with the law, enforce our Site policies, or to protect our rights, property, and/or safety, or that of you or our Other Parties.

In the event of a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we reserve the right to transfer all of your Personally Identifiable Information to that entity. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee use personally-identifiable information provided through our Sites in a manner that is consistent with this Privacy Policy.

  1. 6.      Cookies

A cookie is a piece of data stored on the hard drive of your computer that contains information about you and that is used for record keeping purposes. Cookies enable us to track and target your interests to enhance your experience on the Site. We may set and access cookies on your computer to provide you with customized content and to assist in providing the products that you have requested. We also work with companies who provide services to maintain the Site and enable those service providers the right to use cookies on our Site. Most cookies automatically delete themselves from your hard drive after each session. Like many other websites, we may automatically track information based upon your behavior on the Site, including combining information that we obtain through the use of cookies with Personally Identifiable Information, or other aggregate or anonymous data, including a unique identification we may assign you.

We also may combine information obtained from first- and third-party cookies to help us better understand our customer demographics and how customers interact with our sites. The information may include browser type, internet service provider, language setting, screen resolution, referring/exit pages, platform type, date/time stamp, IP address, and number of clicks, all used to analyze trends, administer the Site, track your movement in the aggregate, and gather broad demographic information for aggregate use. Most web browsers are initially set up to accept cookies; however, you can reset your web browser to reject all cookies. If you reject the cookie, you may still use the Site, although your access to and use of some areas of the Site may be limited. In addition, if you refuse to accept cookies you agree to assume all responsibility for any resulting loss of functionality.

  1. 7.      Remarketing

Carrington also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our Site. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our Site. This allows us to make special offers and continue to market our Services to those who have shown interest in our service.

You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

  1. 8.      California Do Not Track Disclosures and “Shine the Light” Law

Because Carrington does not track its customers over time and across third party websites to provide targeted advertising, Carrington does not respond to Do Not Track signals.

Under the California’s “Shine the Light” law, California residents may opt-out of our disclosure of personally-identifiable information to third parties for their direct marketing purposes. As detailed above, you may choose to opt-out of the sharing of your personally-identifiable information with third parties for marketing purposes at any time by e-mailing us at It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes.

  1. 9.      Choices and Access

You may always choose not to provide information on our Site even though this may interfere with your ability to take advantage of this Site and the Services Carrington offers.


If you wish to review, access, update, or correct the Personally Identifiable Information you have previously provided, you may do so by contacting us. If you no longer wish to receive email communications from us, you may opt-out by following the instructions available in the emails we send, or by contacting us.


  1. 10.   Thid Party Links

On this Site, we include links to third party websites which contain separate and independent privacy policies. We are not responsible for the practices of, or content contained within, these third party websites, and recommend that you read and review the privacy policy of any such sites that you visit.

  1. 11.   Security

We take commercially reasonable steps to protect the security of your Personally Identifiable Information. Nonetheless, we cannot guarantee that our security measures will prevent our computers from being illegally accessed, and the data on them stolen or altered, and we assume no liability or responsibility to you or to any third party arising out of any loss, misuse, destruction, or alteration of your Personally Identifiable Information. You should always take great care in handling and disclosing your Personally Identifiable Information. For example, avoid sending Personally Identifiable Information through insecure email. Please refer to the Federal Trade Commission’s website at for information about how to protect yourself against identity theft.

  1. 12.   Persons Under the Age of 13

You must be at least 13 years of age to use this Site. The Site is not directed to or intended for use by persons under the age of 13 and we do not knowingly solicit Personally Identifiable Information from such persons or send them requests for non-public Personally Identifiable Information. If we become aware that we have inadvertently received Personally Identifiable Information directly from someone under the age of 13, we will delete such information from our records. If you are under the age of 13, you must not use this Site or our Services, including sending us any Personally Identifiable Information.

  1. 13.   Users Outside the United States

This Site is hosted in the United States and is governed by United States law. If you are using this Site outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers and databases are located. By using this Site, you consent to the transfer of information to countries outside your country of residence.

  1. 14.   Changes to this Policy

We are continually improving and adding to the features and functionality of this Site and the Services we offer through this Site. As a result of these changes, or changes in the law, we may need to update or revise this Policy. Accordingly, Carrington reserves the right to update or modify this Policy at any time, by posting the revised version of this Policy on this webpage. Your continued use of this Site will signal your agreement to the updated or revised terms of this Policy. You should visit this page from time to time to review any changes that we may have made.

  1. 15.   Contact Us

If you believe that we have not complied with this Privacy Policy, please contact us at:

© 2016 The Carrington Tea Company, LLC
Post Office Box 102
Closter, NJ 07624


Last Updated: October 6, 2016