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Privacy Policy

Please carefully review this Privacy Policy (“Policy”).

The Carrington Tea Company, LLC (“Carrington”, “we”, “us”, or “our”) respects your privacy, and is committed to protecting your personal information. This Policy covers the collection and use of information in connection with this website as well as our Facebook, Instagram and Twitter pages (“Site”, or collectively “Sites”), and all Carrington services and products offered on the Sites (“Service” or “Services”).

BY USING OUR SITE AND SUBMITTING PERSONAL INFORMATION THROUGH OUR SITE AND SERVICE, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND YOU EXPRESSLY CONSENT TO THE COLLECTION, PROCESSING, AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT WANT INFORMATION ABOUT YOURSELF TO BE USED IN THE MANNER SET FORTH IN THIS POLICY, PLEASE DO NOT USE THIS SITE OR SERVICE. BY USING THE SITE, YOU ALSO AGREE TO BE BOUND BY THE CARRINGTON TERMS & CONDITIONS (“TERMS”)

1. Personally Identifiable Information

As a general policy, no "Personally Identifiable Information" is automatically collected from your visit to the Sites. "Personally Identifiable Information" means: (1) your first and last name; (2) your home or other physical address, street name, and name of city or town; (3) your email address(es); (4) your telephone number(s); (5) any other identifier that permits you to be contacted in person or online; (6) credit card, debit card, or other type of acceptable payment information; and (7) information about you that we collect from you through this Site and maintain in personally identifiable form in combination with any of the above information about you.

2. Non-Personally Identifiable Information

Certain non-personal information, including but not limited to the type of browser you are using, operating system running that browser, and your IP address ("Non-Personally Identifiable Information"), may be automatically recorded by the standard operation of the Site's internet servers. This Non-Personally Identifiable Information can be used to help diagnose server problems, administer the Site and generally enhance your online experience. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. These parties will be unable to identify you based on this anonymous information.

3. Sources of Information

When you sign up for our newsletter or email updates, contact us, or purchase our Services, you provide us with Personally Identifiable Information such as your first and last name, email address, and mailing address. We must collect this information in order to properly provide our Services to you.

The Personally Identifiable Information we collect and use may come from a number of sources, including:

  • When you sign up for our mailing list, we collect your email address to send you information about products, promotions and other information relating to our products that may be of interest.
  • Information that you provide to us through customer service communications and correspondence and general feedback.
  • We offer visitors to our Site various features for their enjoyment, which we change from time to time. We may ask you to submit certain Personally Identifiable Information so we can provide you with these features.

4.How We Use the Information

We use the information we collect to respond to the communications you send to Carrington, deliver the products you purchase through the Site, improve your experience with our Site and Services, to prevent fraudulent use of the Site, and for other purposes described in this Privacy Policy or disclosed to you on our Sites.

5. Information We Share with Others

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to third parties unless we provide you with prior notice. This does not include website hosting and shipping partners, or other parties who assist us in operating our Site, conducting our business, administering contests, promotions, or referral programs, processing payments, or providing our Services (“Other Parties”), with whom we may share your Personally Identifiable Information only for such purposes.

We use third-party payment processors to process financial payments for certain Services. When you make payments to Carrington and/or obtain certain Carrington Services, Carrington may transfer certain information (including Personally Identifiable Information) to these payment processors for the sole purpose of facilitating the payment transaction, such as your Name, Address, and Credit Card Information.

We may share or transfer your information, including your Personally Identifiable Information, when we believe such action is necessary to comply with the law, enforce our Site policies, or to protect our rights, property, and/or safety, or that of you or our Other Parties.

In the event of a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we reserve the right to transfer all of your Personally Identifiable Information to that entity. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee use personally-identifiable information provided through our Sites in a manner that is consistent with this Privacy Policy.

6. Cookies

A cookie is a piece of data stored on the hard drive of your computer that contains information about you and that is used for record keeping purposes. Cookies enable us to track and target your interests to enhance your experience on the Site. We may set and access cookies on your computer to provide you with customized content and to assist in providing the products that you have requested. We also work with companies who provide services to maintain the Site and enable those service providers the right to use cookies on our Site. Most cookies automatically delete themselves from your hard drive after each session. Like many other websites, we may automatically track information based upon your behavior on the Site, including combining information that we obtain through the use of cookies with Personally Identifiable Information, or other aggregate or anonymous data, including a unique identification we may assign you.

We also may combine information obtained from first- and third-party cookies to help us better understand our customer demographics and how customers interact with our sites. The information may include browser type, internet service provider, language setting, screen resolution, referring/exit pages, platform type, date/time stamp, IP address, and number of clicks, all used to analyze trends, administer the Site, track your movement in the aggregate, and gather broad demographic information for aggregate use. Most web browsers are initially set up to accept cookies; however, you can reset your web browser to reject all cookies. If you reject the cookie, you may still use the Site, although your access to and use of some areas of the Site may be limited. In addition, if you refuse to accept cookies you agree to assume all responsibility for any resulting loss of functionality.